Support
Help with your account, membership, or training record.
Include the issue and app version, but never email a password, authentication token, receipt link, or full payment information.
Manage or cancel membership
Billing is managed by Apple. Open iOS Settings, choose your Apple Account, then Subscriptions to view, change, or cancel Gym Trackr. Deleting the app or your Gym Trackr account does not automatically cancel Apple billing.
Restore paid access
Sign in to the same Gym Trackr account and Apple ID used for the purchase, then use Restore Purchases on the paywall. If access is not restored, contact support with the approximate purchase date and product—never a password or full transaction credential.
Account and sync issues
Keep the app open on a stable connection and retry the affected action. Do not delete the app while an important workout is pending sync unless support advises it. Include the device model, iOS version, app version, and the time the issue occurred.
Receipt and Pact links
Receipt links can be revoked from your account. Pact invitation acceptance occurs only in the paid app. If a link is unavailable, it may be malformed, expired, revoked, exhausted, or temporarily disabled. Support will not disclose another person’s private link or membership information.
Export or delete your account
Export data before deletion if you want a copy. In the app, open your profile and choose Delete account. The action is irreversible. Cancel Apple billing separately before deleting.
If you cannot access the app, email support from the address associated with your account. Verification may be required.
Training and pain
Gym Trackr cannot diagnose pain or injury. Stop an activity that causes pain or feels unsafe. Seek qualified medical advice for severe, sudden, worsening, or persistent symptoms or whenever your health circumstances require it.